delivery
Regarding products in stock
Orders are shipped on Mondays and Thursdays, except in case of closure of the online store clearly announced on the home page of the site.
For deliveries in Metropolitan France and Corsica, the deadline is 48 hours from the day following shipment by Colissimo.
For deliveries in the French overseas departments and territories or another country, the delivery terms will be specified to you on a case-by-case basis.
Regarding custom commands
The deadlines are displayed on the product sheets and are on average between 4 and 6 weeks of manufacture.
Your order will be shipped from France. For member countries of the European Union no customs fees will be applied. Outside these countries, it is possible that customs fees are applied by the customs of the country of delivery. Their amount may vary depending on the country in question. These additional costs will remain at your expense.
PRODUCT RETURNS
In accordance with the provisions of the Consumer Code, you have a period of 14 days from the date of delivery of your order, to return any item and request an exchange, a refund or a hold of the amount of your order and any delivery costs. Only the return costs remain at your expense.
Returns are to be made in their original condition and complete (packaging and accessories) allowing their re-marketing in new condition, accompanied by the purchase invoice. Damaged, soiled or incomplete products are not taken back.
The right of withdrawal can be exercised by formulating it by e-mail to the following address: contact@atelier-lamaro.com. Regarding personalized orders, we will only accept the return in the event that you have received your damaged item.
To make a return, you must present us with a receipt or proof of purchase. Please do not return your purchase without first contacting us. The return will be made by your means to the following address: LAMARO, 421 B avenue d'Aix, 13320 Bouc Bel Air
Packages in which no attached element can identify the sender (order number, surname, first name and address) may not be taken back. Any costs and risks related to the return of the product are at your expense.